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Ordering
Can I cancel my order?
- Yes, you can cancel your order, but only if it has not yet been processed or shipped.
- If the order has already been shipped, you may need to wait for delivery and then initiate a return according to our return policy mentioned at the Return & Exchange page.
- To request a cancellation, contact our customer support team as soon as possible with your order details.
What if I want to speak to someone?
- We want to speak to you too! Contact us with any questions, concerns, or feedback.
- We will be sure to get back to you immediately within our working hours.
- However, please note that inquiries sent on Sundays will receive a reply the following Monday, but possibly sooner.
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Shipping
What countries do you ship to?
- We currently ship to the United Arab Emirates and GCC Countries.
- To enquire about shipping to a different destination, please contact us.
How long will it take to receive my order?
We provide fast and reliable shipping services to all our customers across the Gulf region. Our shipping policy is as follows:
Shipping within the UAE:
A flat shipping fee of 10 AED applies to deliveries across all Emirates.
Shipping to Other Gulf Countries:
We deliver to countries including Saudi Arabia, Kuwait, Bahrain, Oman, and Qatar. Shipping costs for these countries are 40 AED per order.
Please note that customs duties or taxes may be applicable in these countries and are the customer’s responsibility.
Shipping Delays:
While we strive to deliver your orders promptly, delays can occur due to official holidays or unforeseen circumstances within the Gulf region.
Shipping Duration:
Delivery times typically range from 2 to 8 business days, depending on the destination.
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Returns and Refunds
How do I return a product?
Requesting a Return:
To return a product from rafoof.com, please follow these steps:
- Check Eligibility: Ensure the product is eligible for return within 14 working days.
- Log In: Access your account and navigate to "My Orders."
- Select the Product: Choose the product you want to return and click "Return."
- Provide Reason: Select a reason for the return.
- Schedule Pickup: Arrange a pickup time for the item.
- Prepare the Product: Ensure the item is unused, in its original condition, with all packaging and accessories intact.
- Hand Over the Item: Provide the item to the delivery agent during pickup.
How long will it take to receive my refund?
- Refunds are processed using the same payment method as the original purchase (credit card or cash).
- Refund requests are typically processed within 7 to 14 working days.
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Account Privacy
Is my personal information secure on rafoof.com?
- Yes, your privacy and security are our top priorities.
- We use advanced encryption and secure servers to protect your personal information, and no-one has access to your personal data.
How can I update my account information?
- Log into your account, navigate to the "My Profile" section, and edit your details.
- Remember to save your changes before exiting.
What should I do if I forget my password?
- Click on the "Forgot Password" link on the login page and follow the instructions sent to your Email to reset your password.
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Promotions and Discounts
How can I apply a promo code or discount?
- Enter your promo code at checkout in the designated field below your products.
- The discount will be applied automatically before payment.
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