Shipping policy
Welcome to Rafoof. We appreciate your interest in our products—thank you for shopping with us.
Our shipping policy ensures your order arrives promptly. You will receive an order confirmation email immediately, followed by a tracking number once shipped.
⏳
Processing & Cut-off Time
We make every effort to dispatch your order as quickly as possible. All orders are processed after being placed.
UAE Cut-off Time:2:00 PM (GST, UTC +4), Monday to Friday. Orders placed after 2:00 PM are processed on the next business day.
🚚
Destinations, Costs & Time
🇦🇪 United Arab Emirates (UAE)
- Delivery Time: 2–3 business days.
- Cost: Flat rate 10 AED.
- Free Shipping: On orders above AED 150.
🌍 GCC Countries (Saudi Arabia, Kuwait, Oman, Bahrain, Qatar)
- Delivery Time: 4–7 business days.
-
Shipping Rates by Country:
A flat rate is applied per order based on your local currency:
-
Saudi Arabia: SAR 30
-
Oman: OMR 3
-
Bahrain: BHD 3
-
Kuwait: KWD 2.5
-
Qatar: QAR 30
-
- ⚠️ Customs duties or taxes may apply and are the customer’s responsibility.
📍
Tracking & Address
Order Tracking:Once your order has shipped, you will receive an email notification with your tracking number.
Shipping Address:Please ensure your shipping address is correct. Rafoof is not responsible for orders shipped to incorrect addresses.
Change Address: Contact support@rafoof.com within 24 hours.
Order Acceptance, Pricing & Fraud
We reserve the right to refuse or cancel any order at any time. You may be asked to provide additional verification (phone/address) before acceptance.
Fraud Prevention: To prevent card fraud, we may validate your payment and personal details. We reserve the right to cancel orders with suspected fraudulent risk.
Pricing Errors: While we strive for accuracy, pricing errors may occur. We reserve the right to cancel orders with incorrect prices and will notify you if this happens.
Order Status & Updates
What happens after I place an order?You will receive an order confirmation email. Check your spam folder if not found. If missing, email support@rafoof.com with subject “Order Confirmation Not Received”.
How do I check my status?Track using the number emailed to you. If you don't receive a tracking number within 7 business days, please contact us.