Frequently asked questions

Yes, you can cancel your order only if it has not yet been processed or shipped. If it has already shipped, please wait for delivery and then initiate a return via our "Return & Exchange" page. Contact support immediately with your order details for assistance.

We'd love to hear from you! Contact us with any questions or feedback. We respond immediately during working hours. Please note that inquiries sent on Sundays will be answered on the following Monday.

We currently ship to the United Arab Emirates and GCC Countries. To inquire about other international destinations, please reach out to our team.

To return an item from rafoof.com, follow these steps:

1. Check eligibility (within 14 working days of receipt).
2. Log in, go to "My Orders," and select "Return" for the specific item.
3. Provide a reason and schedule a pickup time.
4. Prepare the item in its original condition and packaging for the delivery agent.

Refunds are processed using the original payment method (Credit Card or Cash) and typically take 7 to 14 working days to be completed.

Your privacy is our priority. We use advanced encryption and secure servers to ensure your data remains protected and inaccessible to unauthorized parties.

Enter your promo code in the designated field at checkout. The discount will be applied automatically to your total before payment.